What is CREB iFax?
CREB iFax is a Fax-to-Email Service that uses the internet to connect to traditional fax machines and internet fax numbers. As a CREB iFax Subscriber, you do not need a fax machine or telephone line to send or receive a fax. CREB iFax enables you to send and receive faxes as attachments via email so that you have the ability to send and receive faxes from any internet connected computer or smartphone. In addition, CREB iFax automatically stores all your transmitted documents up to 5 years for individual subscriptions (10 years for groups), so you can instantly view/retrieve your documents from your private archive in the iFax portal. There is no software to install.
What are the benefits of using CREB iFax?
CREB iFax has been custom designed for realtors and real estate offices. It is cost-saving, confidential, time-saving, labour-saving, and environmentally-friendly. It provides you with the ability to receive and send faxes, directly and privately, wherever you access the internet. Every fax transmission is date- and time-stamped, and automatically archived to the CREB iFax portal. In addition to using your primary email account, you can access the iFax portal from any internet-connected computer or smartphone to send or access received faxes, as well as customize your profile. CREB iFax automatically archives all transmitted documents up to 5 years (10 years for groups) and enables you to instantly search and retrieve transmitted documents. There is also a documented audit trail. In addition, you'll experience the following benefits:
- Easy to learn and simple to use
- Faxes can be sent or received from wherever there is internet access—no need to go back to your office
- Fax delivery receipt confirmed via email
- Fax can be sent simultaneously to multiple recipients
- Time-stamped, third-party proof of delivery
- Automatic resending of faxes when receiver's line is busy
- Notification of incoming fax to your cell phone
- Senders will never receive a busy signal when sending to your fax number
- No delays receiving your fax because of a busy fax machine or low supplies
- Inbound faxes can be received at up to 5 email accounts
- Never lose a fax with electronic archiving (iFax Portal)
- Confidentiality&mdashno faxes laying around on a machine
- Faxes are clear are legible—no skewed, spotted or missing pages
How does the cost of CREB iFax compare to traditional fax machines?
View our cost-saving analysis chart here
What do I need to use CREB iFax?
To use CREB iFax you need an email account, a computer or smartphone with internet access, and you need to register for a CREB iFax subscription here
If your documents are in paper form, you either need a scanner or All-in-One device to convert your document into digital format so they can be attached to an outgoing email, or follow the instructions below to use iFax to convert your documents into email attachments.
How can I convert paper documents into documents on my computer to send with iFax?
If you have a scanner, you can simply scan the documents and save them to your computer. Otherwise, you can use any fax machine to send the paper documents to your iFax number, where you will receive them as attachments.
How can I access my CREB iFax information and documents online?
By logging into your account on the CREB iFax Portal at www.crebifax.ca
. Your login information will be emailed to you when you have completed the online registration process.
Can I keep my current fax number and have it registered as a CREB iFax number?
Yes, your existing fax machine number can be ported to CREB's iFax Service. It normally takes 2-4 weeks to arrange to 'port' your existing fax number to CREB's iFax Service. If you aren't on a fixed-term service contract, your current company should terminate your monthly billing once your fax telephone number has been ported to CREB's iFax service. To get started with porting, download the appropriate forms here
and follow the instructions to submit them.
Can I have multiple iFax numbers?
Each CREB iFax subscriber is entitled to one local iFax number as part of the Basic Service. You can also request one toll-free iFax number that will share your monthly page allotment, but there is a nominal extra monthly charge
Can I have a toll-free fax number in addition to my local fax number?
Yes, you can request a toll-free fax number in addition to your local fax number. Faxes received on either number will be delivered to the email addresses you specify. Toll-free fax numbers are available at a nominal extra monthly charge
. Overage fees for fax pages received on toll-free numbers are at a higher rate
than for pages received on local fax numbers.
Can I keep my current toll-free fax number and have it ported over to CREB's iFax Service?
Yes. You can request that your current toll free fax number be ported to CREB's iFax service. However, there is a nominal extra monthly charge
. Also, the overage fees for fax pages received on toll-free numbers are at a higher rate
than for pages received on local numbers.
Can I request a vanity iFax number?
Yes. The fax number you want may or may not be available. There may be a one-time search cost, regardless of whether any of the fax numbers are available. You will be contacted for pre-approval of any charges prior to processing your request. It typically takes 2-4 weeks to get a vanity fax number—it depends on the telephone company that is providing the number that you are requesting
Can I keep my fax number if I leave CREB iFax or move to another fax-to-email service provider?
Yes, but you won't be able to exchange faxes with other CREB members for free and your archive will be deleted. The only time there is a fee for terminating, or porting to another provider, is if the new telephone company charges our current service provider.
I am in a community outside Calgary, can I have a fax number from my local exchange?
The Basic Service gives you a local Calgary fax number, but you can request an fax number from your local exchange. If there are no additional on- going charges from the telephone company serving that community, your request will be accomodated. Otherwise, you will be given the choice of receiving either a local Calgary fax number or a toll-free fax number for no additional monthly charge. Overage fees
for fax pages received on toll-free numbers are at a higher rate than for pages received on local fax numbers.
How do I sign up for CREB iFax?
to head over to our sign-up page to get started today! Once confirmed, you will receive your local iFax number and can immediately begin sending and receiving faxes.
FAQs on Receiving
How do I receive a fax using the CREB iFax service?
Provide the sender with your unique fax number and ask them to send you the document. You will receive the fax as a PDF attachment in your primary email account. You can also receive copies to any additional email accounts you specified at registration.
What email address do I use to access my incoming CREB iFax?
The primary email address that you used to register for the CREB iFax service as well as any secondary email addresses that you provided to receive copies of your incoming faxes.
How do I view a fax I've received with CREB's iFax service?
The fax will be attached to the email message as a PDF (portable document format.) To view the fax you must open the attachment—most email and web providers these days offer you the ability to view PDFs easily within a webpage. You can also use a PDF viewer—Adobe offers a free PDF viewer program that can be accessed here
. Adobe and other software developers also offer PDF Creation and PDF Editing programs.
Can I specify a different file format for the attachments containing the incoming faxes?
Yes, but PDF is the default. You can change this to TIF format by logging into your iFax account in the CREB iFax Portal. You will then need a program that allows you to open and view TIF files with multiple pages.
Can I have my inbound faxes sent to multiple email accounts?
Yes. You can specify up to 5 email addresses when you register.
How can I change my primary or secondary email addresses?
Log into the CREB iFax portal and go to the 'My Account' section.
Can I receive a fax notification to my phone via SMS, when a fax has arrived?
Yes. You can select this option when you register or change the settings anytime after the initial set-up by going to the 'My Account' section of the CREB iFax portal
What do I do if I receive a lot of unsolicited faxes (spam)?
Notify technical support at firstname.lastname@example.org
with the following information: the sending fax number, the time at which the fax was received, and the fax number that the spam fax was received on. Technical support will attempt to block the fax number that is sending the spam faxes.
The best protection against receiving too many spam faxes is to be selective with giving out your fax number. If you only give it out to business people and real estate associates, you should have little problem with spam faxes.
You can also register your CREB iFax number on the Canadian Government's Do Not Call Registry
FAQs on Sending
Where can I send a fax from?
You can send a fax through your email account (the account you registered as your primary email account when you registered for iFax), either through being signed into your web-based email or through accessing your email via your smartphone or application such as Outlook. You can also log into your CREB iFax portal at here
How do I send a fax through my email account?
1. Log in to your email program on your computer or smartphone. If you have multiple email accounts, ensure your message will be sent using the primary email account you registered for iFax with.
2. Compose a new message and address it to the desired fax number (no dashes), and then add '@crebifax.ca' after the number. (ex: email@example.com)
3. Attach the document(s) to your email message that you want to fax. If you type anything in the body of the email, an extra fax page will be sent containing the information.
4. Hit the Send button, and your fax will be sent!
How do I send a fax from my iFax service account?
Load the fax document file onto any internet-connected computer. Log in to the iFax portal and follow the instructions for sending the fax.
Can I send a fax from one of my secondary email accounts or some other email account?
No. You must send from the primary email account that you registered with CREB's iFax service.
How do I know my fax was successfully delivered?
You will receive a delivery confirmation email to your CREB iFax registered email accounts.
What do I do if I receive a failed fax notification?
You will need to resend the fax after addressing the reason the fax failed. Check that you have the correct number and have addressed the fax properly.
How do I change how many times CREB iFax will attempt to resend before failing the fax?
Log in to the iFax portal and change the number of retries specified in the 'My Account' section. The default setting is 5 retries at 3 minute intervals.
If my CREB iFax fails do I need to resend it?
YES. CREB iFax automatically tries to resend your faxes based on the configurations set in 'My Account' on the CREB iFax portal. If the fax still fails after these automatic retires, you will receive a notification stating that the fax failed with additional information, such as error codes, to help you in resending the fax.
You will then need to resend the fax from your email account after fixing the reason the fax failed
Can I send multiple documents in one fax?
Yes. You can send as many attachments as your email provider allows. Alternatively, you can send up to five files in one fax from the CREB iFax Portal.
Does the iFax Service create a cover page automatically?
Yes, the default for the CREB iFax system does include a cover page when sending from email. It is expected that most faxes will be sent within the CREB iFax community and will therefore not be counted toward the monthly page allotment. Cover pages on faxes sent outside of the CREB iFax community do count towards the monthly page allotment.
How do I remove the cover page when sending a fax?
When sending a fax from your primary email account, you can remove the default cover page by adding either of the following commands in the "To:" field of your email:
Please note that if you type any message into the body of the email, a cover page may be generated so that the recipient will receive the typed message.
When sending a fax from the CREB iFax website, there is a toggle button to include a cover page or to not include a cover page. If you would like to remove the cover page, make sure the appropriate toggle is checked.
How do I choose a specific fax cover page?
There are several ways to add a cover page to your fax:
Add one designed by yourself to the first page of the document you are attempting to fax.
When composing your email, instead of entering firstname.lastname@example.org in the "To:" field you would enter the command as follows: cover=coverXemail@example.com (where coverX is the name of a valid cover page which was previously set up in the CREB iFax system)
On the iFax portal - select the option to add the preconfigured cover page under SEND FAX which must have previously been set up in the CREB iFax system
How do I specify the recipient if my fax is going to a shared fax machine?
In the 'Send To' field, address your email message using the following format: first specify the recipient's name, then specify their fax number:
If you need to specify a recipient's name as well as a cover page, enter the following in the 'Send To' field:
First.Lastfirstname.lastname@example.org (where cover1 is the name of a valid cover page)
How do I specify multiple fax numbers when sending a fax to multiple recipients?
In the 'Send To' field, address your email message using the following format—specify all the recipients' fax numbers, separated by commas (just as you would send to multiple email addresses): email@example.com, firstname.lastname@example.org, email@example.com.
FAQs on Archiving
How long are my faxes stored in the CREB iFax archive?
Do I need to do anything to index my inbound or outbound faxes in my fax archive?
Your faxes will be automatically indexed by date and time, sending fax number, destination fax number, etc.
Are my CREB iFaxes time-stamped?
FAQs on Voice Notifications
What are Voice Notifications?
Voice Notifications are phone calls to your fax recipients that inform them they have been a fax, and allow you to receive verbal confirmation that the fax was received.
How do I enable Voice Notifications on my account?
This feature is automatically enabled on your account. Simply follow the instructions on the Voice Notifications
page to get started!
How do I use the Voice Notification feature with my iFax account?
1. Follow the normal steps you would to send a fax through your email.
2. Add a phone number for the Voice Notification to be delivered to by adding #firstname.lastname@example.org
in the BCC field
of your email. Replace the words 'phonenumber' with the actual 10-digit phone number.
3. Click Send - your fax will be delivered and so will your Voice Notification! See the Voice Notifications
page for more detailed instructions.
When is the call placed to my fax recipient?
The default delivery time is 30 minutes after your fax is sent. You can adjust these settings to have the call delivered whenever you want. See the below FAQ for more information.
How do I control what time the voice call is placed?
To override the default delay of the call, just add +[number of minutes] after the phone number and before @crebifax.ca. So to send a Voice Notification to 403-555-5555 immediately, type #email@example.com in the Bcc field, or to have the call placed in 1 hour, type #firstname.lastname@example.org in the Bcc field.
Costs of CREB iFax
How much does the CREB iFax service cost me per month?
The basic service is FREE to all CREB members. Members only pay for the fax pages that exceed their monthly page allotment
How many pages per month do I get?
CREB ifax has been custom designed for Realtors and real estate offices. It is cost saving, confidential, time saving, labour saving, and environmentally friendly. It provides you with the ability to receive and send faxes, directly and privately, wherever you access the Internet. Every fax transmission is date and time stamped, and automatically archived to the CREB ifax portal. In addition to using your Primary Email Account, you can access the REfax portal from any internet-connected computer or smartphone to send or access received faxes, as well as customize your profile. CREB ifax automatically archives all transmitted documents up to 5 years (10 years for groups) and enables you to instantly search and retrieve transmitted documents. There is also a documented audit trail.
Are Cover Pages counted towards the monthly page allotment?
Yes. Consult the Sending
section for instructions on how to include or not include cover pages.
How do I know if the CREB member's fax number is a registered CREB iFax number?
This feature is currently under development. Content will be updated when feature is available. In the meantime, ask them before you send them a fax.
Are there long distance charges for sending faxes?
There are no long distance charges for sending to fax number's in continental North America and 38 other countries.
For sending to other countries there is a flat rate per page. To see a list of International destination rates, please click here
Remember that sent fax pages still count towards your monthly page allotment
, and overage fees will also be applied if applicable.
Are there long distance charges for receiving faxes from long distance numbers?
No, but incoming faxes will still count towards your monthly page allotment
or standard overage rates if applicable.
How much does it cost to PORT my existing fax number to have it registered as a CREB iFax number?
In most cases there is no charge. If the company that controls your existing fax number proposes to charge the iFax servoce provider, they will notify you before proceeding with the request.
How much does a vanity CREB iFax number cost?
In many cases there is no charge. There may be a one-time search cost, regardless of whether any of the fax numbers are available. You will be contacted for pre-approval of any charges prior to processing your request.
Do unsolicited (SPAM) faxes count towards my monthly page allotment?
Yes. If you feel you are receiving an abundance of spam messages, please follow the instructions on spam listed in the FAQs on Receiving
Can I get an additional iFax account with an additional local fax number?
For further information on service costs, please consult the table below:
|Current Subscriber Costs and Page Allotments
|Basic iFax Account:
Local fax number for incoming faxes
Unlimited faxes between CREB iFax subscribers
No long distance charges to 40 countries, including Canada and the US
Ability to send faxes from your email account
Option for cell phone notification of received faxes
Archive of all faxes sent and received
|$0.00 (paid for by CREB)
|Monthly Page Allotment** (total of all sent and received fax pages)
Unlimited pages to CREB iFax numbers
200 pages to/from fax numbers not associated with CREB iFax**
|$0.00 (paid for by CREB)
|Overage Page Fees - Local iFax Account
Applicable only if you exceed your Monthly Page Allotment
Not applicable to faxes exchanged with CREB iFax subscribers**
|2.5 cents per page
|Current Subscriber Costs and Page Allotments
|Toll-free iFax number
Provides subscribers with a toll-free fax number for incoming faxes,
in addition to the local iFax number received with the Basic Account
Utilizes same Monthly Page Allotment of the Basic Account
|$1.00 per month
|Overage Page Fees - Toll-free iFax number
Applicable only if you exceed your Monthly Page Allotment
Only on fax pages received to your toll-free iFax number
|5 cents per page
|Additional iFax number
Additional local iFax number with separate Monthly Page Allotment of 200 pages
Same Overage Page Fee rates apply
|$5.00 per month
|Long Distance Fees
|Outbound Faxes Free to These Countries
|Outbound Faxes 15 cents per Page to Other Countries